MowerWatch › Guides
Automower error E02 “No loop signal” — how to find the real cause
Error 02 means the mower can't detect the signal that the charging station drives through
your boundary wire. Most advice jumps straight to “your wire is cut” — but the single most
useful diagnostic fact is where the error happens:
- E02 only at or near the charging station, mowing runs are clean → the problem is the
station side: its power supply, the low-voltage cable, corroded loop-wire terminals (AL/AR), or
the station board. The wire in your lawn is fine.
- E02 out in the lawn → suspect the boundary wire: a cut (aerators, edging tools,
animals) or a corroded joint.
If it happens at the station
- Watch the station LED during an episode. Steady green: signal fine, look at contacts.
Flashing blue: the loop signal itself is dropping — power supply or connections. Cycling
green→red→off→green: the station is rebooting, classic failing power supply.
- A failing switch-mode power supply can read a normal voltage (~28 V) with a multimeter
when idle, yet collapse under charging load — “hiccup mode”. If problems start 10–20 minutes
into a charge, that's the signature.
- Check the low-voltage cable end to end for damage, and unclip/re-strip the AL/AR loop
terminals at the station.
- The power supply is the cheapest and most common fix; the station circuit board is the
suspect only if a known-good supply doesn't cure it.
If it happens in the lawn
- The station LED will flash blue with a broken loop.
- Walk the wire route for visible damage; check every joint — twisted-and-taped joints
corrode, use gel-filled connectors.
- An AM radio tuned off-station held near the wire (or a dealer's loop tester) locates the
break.
MowerWatch spots this automatically. It watches your Automower®'s own API data,
reconstructs every stop with its cause, and tells you which part to check — before the
dealer visit.
Try it free for 3 days — no card needed.